Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No Maximum thread count used by Camera Raw: 8 Virtual memory used by Lightroom: 1644.3 MB Real memory used by Lightroom: 1634.4 MB (6.6%) Real memory available to Lightroom: 24566.9 MB But to me it seems adobe (from LR) is not sending the file to the printer. Same image loaded in photoshop cc prints fine, photo exported as jpg, prints fine from windows app.Īny idea what to do here? Needless to say all this worked before upgrading to windows 10. To me look like the file to be printed gets lost, if that is possible. Paper seems to be at the print heads the o/s reports paper jam. I have unistalled drivers/app for the HP printer and then reinstalled them.
Paper jam issues with Lightroom CC Windows 10 to a HP Photosmart D7260. It wasn’t the answer to my question, but seemed to be as much as they could help me with. If I didn’t love LR as much as I do…I would have walked away from any Adobe products that day, the lack of training in their staff is appalling…and resulted in them repeatedly asking me if I had actually downloaded the file before spending hours on their support lines. But to no avail, because now we have a critical error from Win10 and the PC is unusable.
But telling customers who have just spent all that money purchasing a upgrade that LR won’t work after all, and that there is nothing they can do for them, just isn’t good customer service.Įventually I stumbled upon the solution, which was to run LR as a admin by myself. After all, it’s not as if it was sprung on them unaware…they did have time to prepare. I’m sad to say that the customer support at Adobe is terrible, maybe they should have read your post first, and then had a bit of training on this new OS. Twitter finally got me a real person…who promised to get a tech to help me, but did nothing in the end. After spending an accumulated 8 hours trying to get some help from Adobe, being redirected, lost, put aside, and even told that I should uninstall Win 10 because it wasn’t compatible with LR6….I resorted to venting on social media. This is a great post, one that I can only wish I had found a few days ago…before installing Win 10, and getting those LR errors. If you run into any other problems, report them at the Official Feature Request/Bug Report Forumįiled Under: Troubleshooting, What's New in this Lightroom Release Older versions of Lightroom are not officially tested, but I haven’t seen any additional reports of problems, other than the issues listed above. MSVCR110.dll – if Lightroom complains that MSVCR110.dll is missing, try the instructions in this tech note: Incorrect colors – in many cases, the upgrade appears to be selecting the wrong monitor profile, which can result in Lightroom displaying the photos incorrectly. Don’t panic! There’s an official Adobe tech note with a solution here: -unexpected-error-opening-catalog–occurs-in-lightroom-af.html The catalog could not be opened due to an unexpected error”. To test the theory yourself, change Wait For Vertical Refresh to Always On, and change OpenGL Triple Buffering to On.įile permissions – when you try to open Lightroom after upgrading, it may say “Unexpected error opening catalog. Some people have reported that going to the AMD Catalyst Control center > Gaming > 3D Application Settings tab > Frame Rate Control and changing a couple of the settings solves the problem, even with the checkbox enabled in Lightroom.
In this case, you can edit the preferences manually, using these instructions. In many cases, going to Lightroom’s Preferences > Performance tab and unchecking Enable Graphics Processor solves the problem, however if it’s crashing on startup, you won’t be able to access the Preferences dialog.
(Update September 2015 – AMD now have a beta driver available which fixes this issue.) The AMD/ATI 15.2 driver (which is included in AMD Catalyst™ 15.7.1) is the biggest culprit at this point in time, and will require the manufacturer to issue an updated driver.
Graphics drivers – buggy video drivers are causing all sorts of problems including crashes, hangs and sluggish behavior. Good news! But that doesn’t mean the upgrade will be completely smooth sailing, as there are interactions with drivers and changes in file permissions that can still cause a few hiccups. Officially, “the latest versions of all Creative Cloud applications are compatible with Windows 10” and they have “found no significant issues with running Creative Cloud products with Windows 10.” (This includes the perpetual license for Lightroom 6 too.)
As a Mac user, I haven’t been watching the wider picture too carefully, but I can give you an update on the known issues that could affect your Lightroom use. Windows 10 has been available for a few weeks now, but the more cautious among us like to wait to see which bugs are likely to cause trouble.